Contacts

Please note: In the absence of the required evidence, the complaint can't be accepted for evaluation.

Required evidence:
- Photographic report where the problem is highlighted (power deposit on the printing rollers)

Required evidence:
- Photographic report showing the problem

Required evidence:
- Photographic report of the sheet affected by the problem

Required evidence:
- Photographic report showing the problem

Required evidence:
- Photographic report showing the problem, in the event that the pallet has variations in measurement within the same it would be recommended to take pictures of the pallet sideways to show the format fluctuations and quantify them through a gage

Required evidence:
- Photografic report showing the problem (printed and blank sheets).
- Photografic report (with printed and blank sheets) of the height which is obtained by placing the sheet to a flat surface and measure through a gage the lifting height of the edges against the surface (The operation shall be carried out with the coating up and down)

Required evidence:
- If applicable, specify the point of the pallet where the problem has occurred

Required evidence:
- Photographic report of the pallet height (The operation shall be carried out using a measuring tape, starting from below)

Required evidence:
- Photographic report of the pallet showing the defect

Required evidence:
- Photographic report of the pallet's weight

Required evidence:
- Photographic report (at least 3 pictures) of the overturned/wet/damaged/contamined pallet
- Photographic report of the conditional acceptance shown on the delivery note

Required evidence:
- Photografic report of the conditional acceptance shown on the delivery note

Required evidence:
- Invoice nr.

Required evidence:
- Invoice nr.

Required evidence:
- Invoice nr.

Required evidence:
- Any evidence (photografic report and/ or samples) certifying the problem

Required Samples:
- Picking through a scotch tape of the powder deposited directly on the print cylinder. The scotch tape must be applied on a NON-PAPER media, possibly transparent and properly packed.
Pay attention! The withdrawal of the scotch tape from the edge of the pallet is not explanatory of the dusting.
- Blank sheets taken from the pallet affected by the problem
- Printed sheets taken from the pallet affected by the problem.

Required Samples:
- Sample of the foreign particle identified in the pallet and possibly unprinted and consecutive sheets where there may be an imprinted mark

- In case the sheet has passed in the printing press:
* Printed sheets taken from the pallet affected by the problem and where the mark caused by the foreign particle is highlighted
* Damaged piece of rubber where the mark caused by the foreign particle is highlighted.

Required Samples:
- Blank consecutive sheets and printed sheets

Required Samples:
- Blank sheets and printed sheets where the problem is highlighted
- In case the defect arises in die-cutting, some cases where the problem is highlighted.

Required Samples:
- Blank sheets and printed sheets where the problem is highlighted.

Required Samples:
- Blank consecutive sheets and printed sheets where the problem is highlighted

Required Samples:
- Blank consecutive unprinted sheets showing the defect

Samples shall be sent to this address:
ProntoPack SpA
Via per Dolzago 23, 23848 Oggiono (LC)
Phone number: (+39) 0341 269222
E.mail address: nonconformita.cliente@prontopack-italia.com

Kindly provide on the parcel's label the reference number of the complaint which will appear after filling in the form.

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